Terms & Conditions
By requesting a quote or booking a service with Toronto Housekeeping, you acknowledge and agree to the following terms and conditions:
1. Quotes & Pricing
Quotes are based on the initial information provided regarding the property's condition, size, and requested scope of work. If additional work is required or requested on-site, we will notify you and obtain approval before applying any additional charges.
2. Cleaning Services
Our team performs the scope of work agreed upon during booking. Any special requests or extra tasks outside the initial scope must be requested in advance and may incur additional time and fees.
3. Property Access
Clients are responsible for ensuring safe, timely access to the property at the scheduled appointment time. Please provide any relevant access details in advance, including:
Gate or lockbox codes and keys
Parking instructions or permits
Building security procedures or elevator reservations
4. Cancellations & Rescheduling
If you need to change or cancel your appointment, please provide as much notice as possible. Specific cancellation windows and potential fee policies will be outlined at the time of your booking confirmation.
5. Damages & Concerns
Toronto Housekeeping takes standard, professional care while servicing your home. If any damage, concern, or service issue occurs, please contact us within 24–48 hours of service completion so our team can review the situation and provide a timely resolution.
6. Customer Belongings
We ask that clients secure fragile heirlooms, high-value jewelry, cash, sensitive documents, and personal electronics before our cleaning team arrives.
7. Payment Terms
Payment is required based on the due dates specified on your quote or invoice. All listed rates are subject to applicable provincial and federal taxes.
8. Privacy & Data Handling
Information collected through our website is used strictly for scheduling, quote generation, payment processing, and customer support. All personal data is stored securely in compliance with applicable Canadian privacy regulations (PIPEDA).
9. Marketing Communications
Booking a service does not automatically enroll you in marketing lists. Promotional updates, seasonal offers, and newsletters are only sent in compliance with Canadian anti-spam legislation (CASL), and you may unsubscribe at any time.
10. Governing Law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. No clause here limits statutory consumer rights granted under applicable law.
Contact Information
For questions or inquiries regarding these terms, please contact:
Company: Toronto Housekeeping
Website:torontohousekeeping.com
Phone:(416) 841-3645
Privacy Policy
At Toronto Housekeeping, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We only collect personal details necessary to provide estimates and perform our services. This may include:
Full name
Contact details (email address, phone number)
Property and service address
Service specifications and special requests
Property access instructions (e.g., entry codes, lockbox info)
2. How We Use Your Information
We use your data solely for legitimate business operations directly connected to our cleaning services, including:
Preparing and delivering accurate quotes.
Scheduling and executing cleaning appointments.
Communicating updates, reminders, or changes regarding your service.
Issuing invoices and processing payments.
Maintaining operational, tax, and accounting records.
Addressing inquiries, customer service requests, or service feedback.
3. Marketing Communications
Submitting your contact information does not automatically opt you into promotional lists.
Marketing materials, exclusive offers, and newsletters will only be sent with explicit consent or where permitted by law.
You may unsubscribe or opt out of non-essential marketing emails at any time via the link provided in the message.
4. Sharing of Information
No Sale of Data: Toronto Housekeeping does not sell, rent, or trade your personal information to third parties.
Service Fulfillment: Data may be shared with trusted contractors or service partners solely when required to deliver your cleaning service or manage day-to-day operations.
Legal Compliance: Information may be disclosed if required by legal process, regulation, or court order.
5. Data Security & Retention
Protection: We implement administrative and technical safeguards to protect your personal information against unauthorized access, theft, loss, misuse, or alteration.
Retention: We keep personal records only as long as necessary to fulfill operational, service-related, legal, and accounting obligations.
6. Your Rights
Under applicable privacy regulations, you have the right to:
Request access to the personal data we hold about you.
Request corrections to outdated or incorrect details.
Submit questions or concerns regarding our privacy practices.
7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our operational procedures or relevant legal standards. The latest version will always be posted on this page.
8. Contact Us
If you have questions, requests, or concerns regarding this policy or your personal data, please reach out to us:
Company: Toronto Housekeeping
Email:
Phone:416-841-3645
Website:torontohousekeeping.com